Import & field mapping
Map approved fields such as email, stay dates, booking value, language, country and marketing status.
Guest database reactivation
Reconnect with your hotel’s past guests.
Start with a PMS/CSV export, separate eligible contacts from suppressed records, then configure post-stay, win-back and low-season repeat-booking flows.
The demo processes selected CSV data in the browser and does not send guest communications.
From CSV to useful guest segments.
Load a test CSV and see recent, dormant, low-season, high-value, marketing-eligible and suppressed audiences separated automatically. This is the first step of the real implementation.
For properties sitting on useful guest history.
01
Past guest database
Historical guest contacts already exist in a PMS, booking-platform export or spreadsheet.
02
Direct-booking goal
You want previous guests to return through your own booking path.
03
Low-season gaps
You need targeted campaigns for quieter periods rather than blanket promotions.
04
Small team
You want a repeatable workflow instead of rebuilding lists and campaigns manually.
A complete retention foundation.
Useful guest cohorts
Recent guests, dormant guests, high-value guests, low-season visitors and language cohorts.
Three core flows
Post-stay, win-back and low-season automations configured around the property and available data.
Review first. Configure second.
01
Review
Confirm export structure, booking path, languages and marketing rules.
02
Test import
Validate fields, eligibility, suppressions and deduplication on a controlled subset.
03
Automate
Build and QA the three launch flows on the agreed sending infrastructure.
04
Handover
Deliver reporting, documentation, ownership and staff operating guidance.
Start with the flows that matter.
Stay → relationship
Follow-up and preference capture after checkout, with promotional messaging only for eligible contacts.
Dormant → return
Reactivation after a configurable period, segmented by past stay profile and language.
Empty dates → targeted offer
Reach relevant previous guests instead of broadcasting the same promotion to the entire database.
€690 one-time for the first 3 qualified setups.
Includes one property, data mapping, segmentation, three core automations, reporting and staff handover. Hosting/VPS, email or SMS provider costs and other third-party services are separate. We confirm compatibility and scope before payment.
Agree contact rules before sending.
Promotional contacts are handled according to the property’s confirmed rules and lawful basis. Suppressed and unsubscribed records remain excluded, and transactional communications are kept separate from marketing flows.
Start with the guest data you can use.
We review your PMS export or CSV, available stay and contact fields, marketing status, exclusions, booking link and guest languages. Try the demo’s sample data first; the initial review establishes what can be configured from your actual records.
The handover includes data mapping, segments, exclusion rules, three core automations, reporting and operating guidance for one property. If you do not have usable guest history or cannot identify eligible contacts, those gaps need attention first. Purchased lists are outside the scope, and booking results are not guaranteed.