Simplify guest messaging, organise stay information and reconnect with past guests. We configure the system you choose, test the workflows and show your team how to use them.
Choose the outcome closest to your current problem. Each path opens one clearly scoped system instead of a generic software bundle.
Try a three-step Repeat Guest Engine example: organise the database, choose a group and prepare the message.
Invented numbers illustrate the workflow, not customer results. This demo does not import contacts or send emails.
Step 1 of 3: Database
We map the fields in your PMS or CSV to the information needed to organise guest history. In this example:
| Source field | How it is used |
|---|---|
last_stay | Date of the last stay |
language | Message language |
marketing_status | Marketing eligibility |
120 duplicate rows are removed; another 240 contacts remain excluded because eligibility is missing or unconfirmed. For a real campaign, eligibility must be checked before sending.
Start with the free audit. The first review only needs general information, without uploading your guest database.
Turn the guest history you already have into a structured repeat-booking channel.
We map a clean PMS or CSV export, separate marketing-eligible contacts, build useful segments and configure three core automations: post-stay, win-back and low-season reactivation.
Start with one bottleneck. Expand only when the first system is working.
A professionally configured unified guest inbox for hotels and B&Bs, bringing customer conversations into one operating dashboard.
Secure checkout by Stripe. You can also review the full scope before buying.
A branded mobile guest portal accessed by QR code for property information, services, upsells and multilingual guest content.
Secure checkout by Stripe. You can also review the full scope before buying.
A managed guest-database reactivation system that turns eligible past guests into segmented direct-booking campaigns.
Secure checkout by Stripe. You can also review the full scope before buying.
A configured direct-booking website and reservation system for independent accommodation businesses that want more control over direct sales.
Secure checkout by Stripe. You can also review the full scope before buying.
GuestFlow handles configuration, testing and handover for the selected package. We agree the scope, any third-party costs and an estimated delivery date after reviewing your existing tools.
GuestFlow documents the workflows, required connections and what your package includes.
You confirm the scope, nominate a contact and approve any access needed for implementation.
GuestFlow configures the agreed workflows and checks them with sample data before launch.
You validate the guest-facing content and confirm which contacts may receive marketing messages, where relevant.
You receive the configured system, operating instructions and a staff walkthrough.
We confirm account ownership and ongoing responsibilities together. Managed support is optional and quoted separately.
No. The first review checks what you already use and whether the selected GuestFlow system can sit alongside it.
No. For Repeat Guest Engine, the first conversation only needs the source, approximate size and structure. Guest-level data comes later, after scope and data responsibilities are clear.
No. The launch package is separate. Managed support is optional unless a specific implementation requires ongoing infrastructure or third-party services.
Yes. That is the preferred approach. Solve one operating problem first, then expand if the result justifies it.
Use the free audit to explore your priorities with approximate figures. No passwords, payment details or guest records needed.
Take the free audit