Hospitality messaging infrastructureGuest messages.
Guest messages.
One inbox for your hotel team.
Guest Inbox Pro is a professionally configured unified inbox for hotels and B&Bs. It centralises supported guest channels, adds hospitality-specific labels and routing, and gives staff one place to handle enquiries, check-in questions, requests and booking leads.
A shared workflow for guest messages.
One place to answerSupported website, email and messaging conversations are organised in a single operating view.
Hospitality routingConversations are tagged and routed around real hotel jobs: booking lead, check-in, transfer, upsell, complaint and post-stay.
Fewer lost enquiriesBooking requests and guest issues stay visible in a shared workflow instead of being scattered across personal apps.
From incoming message to resolved request.
01 · RECEIVEGuest message enters the shared inbox.
02 · CLASSIFYApply labels such as Booking Lead, Check-in, Transfer or Issue.
03 · ASSIGNRoute to owner, reception or reservations.
04 · RESOLVEReply, track and close with the conversation history preserved.
What the recurring fee covers.
System healthBasic deployment monitoring, update planning and configuration checks.
Workflow maintenanceSmall edits to labels, canned responses, routing and hospitality workflows as operations change.
Operational supportHelp for the hotel team when channels, users or inbox rules need adjustment.
Guest Inbox Pro is an implementation and managed-service offer built around the open-source Chatwoot core. Enterprise-only features are not included. Third-party channel providers may impose their own eligibility, API or messaging fees.
What your team needs to get started.
What you provideYour channel list, staff roles, common guest questions and a contact who can approve connections. We agree how to share access during implementation.
What you receiveA configured inbox for one property, connected supported channels, team access, labels, assignment rules and staff operating guidance.
When to choose another serviceThis package does not include outsourced reception staff answering guests for you. Channel compatibility is checked before setup; connections and provider fees vary.